GENERAL TERMS AND CONDITIONS OF SALES

The purpose of these terms and conditions of sale is to inform our customers about the terms and conditions of accommodation at Villa Sainte Anne, reservations, cancellations and the responsibilities of the parties.  They may be modified at any time without prior notice. 

The information on www.oenotourisme.pierre-amadieu.com takes precedence over that published by our partners, including booking and cancellation policies.

ACCEPTANCE OF TERMS AND CONDITIONS

Payment of a deposit or reservation implies acceptance of these terms and conditions.

RATES

Rates are quoted in euros (€) and include VAT. Visitor’s tax, government or local taxes may be charged in addition. Prices are per night and per double bed for two people. In some rooms, it is possible to add an extra bed; this service will be charged at €45 per person per night. Rates include overnight stay, breakfast, bed linen and towels, swimming pool towels, WI-FI access, access to common areas, swimming pool and spa during opening hours. Children under 3 stay free of charge. A cot can be provided subject to availability.

DURATION OF STAY

The stay is agreed for a fixed period, specified in the written booking confirmation sent to the customer. Under no circumstances may the customer claim any right to remain in the premises at the end of the stay. In high season, the minimum stay is two nights. We reserve the right to accept certain one-night stays in high season on a case-by-case basis, in which case the room rate will be increased by €45 including tax.

TERMS OF PAYMENT

Accepted payment methods are: credit card (Visa and Mastercard), bank cheque (bank domiciled in France), bank transfer in euros.
The reservation becomes effective once the total amount has been received and a reservation confirmation email has been sent to the customer.

For the privatisation of the Villa Sainte Anne, payment is made in two instalments:

  • Payment of a deposit of 50% of the estimate on receipt.
  • Balance payable 10 days before start of stay.
  • A deposit will be required.

On arrival and departure, a situation report will be carried out. If any damage is found within 48 hours of your departure, an amount corresponding to the repair or replacement will be invoiced.

CANCELLATION OR MODIFICATION CONDITIONS

In accordance with article L 221-28 of the French Consumer Code, the customer does not have the right of withdrawal provided for in article L221-5 of the same code. Hosting services are excluded from the right of withdrawal.

Reservations become effective as soon as payment has been received and a confirmation email has been sent to the customer. 

All cancellations and/or modifications must be confirmed in writing (e-mail or post) and confirmed by our customer service department.

In the event of cancellation, the booking fee will be refunded after deduction of the cancellation charges detailed below (with the exception of non-cancellable, non-refundable offers).

  • 1 to 3-night stays: cancellation free of charge up to 7 days before the start of the stay. For cancellations made less than 7 days before the start of the stay, the equivalent of one night’s stay including tax will be due and will not be reimbursed.
  • Stay of more than 3 nights: Cancellation free of charge up to 14 days before the start of the stay. For cancellations made less than 14 days before the start of the stay, the sum equivalent to 70% of the total amount of the stay including tax will be due and will not be reimbursed.

In the event of a shortened stay or failure to arrive at the accommodation on the scheduled day of arrival, we reserve the right to charge for the entire stay.

ARRIVAL / DEPARTURE TIME

The room will be available at the reception desk from 4:00 a.m.
On the day of your departure, you must vacate your room by 11:00 a.m. at the latest. an additional night could be charged in case of departure delay.
We recommend that you use the “Comments” box on the booking form to let us know your estimated time of arrival, especially if it is late.
Reception opening hours: 8am to 12pm and 3pm to 7pm.

INSURANCE

The customer certifies that he is covered by a liability insurance policy covering his own liability and damage to third parties.
The SARL les Celliers AMADIEU certifies that it is covered by an insurance policy covering its professional civil liability arising from its hosting activity.

PROMOTIONAL OFFERS

SARL les Celliers AMADIEU may make promotional offers on the site www.oenotourisme.pierre-amadieu.com or by any other means, relating to accommodation services provided on a specific date or according to a specific periodicity, for which no cancellation is possible. (article L121-20-4 of the French Consumer Code). The promotional offers of SARL les Celliers AMADIEU are not cumulative.

ASSIGNMENT OF COMPETENCE

This contract is governed by French law. All disputes arising from this contract, concerning its validity, interpretation, performance, termination, consequences and consequences thereof, shall be submitted to the competent courts under the conditions of ordinary law.

LITIGATIONS

In the event of a dispute between the professional and the consumer, they will endeavor to find an amiable solution.
If no mutual agreement can be reached, and in accordance with the provisions of the French Consumer Code concerning the amiable settlement of disputes, the consumer may refer the matter free of charge to the consumer mediator responsible for the professional, i.e. AME CONSO, within one year of the written complaint sent to the professional.
Referrals to the consumer mediator must be made in one of the following ways:

  • or by completing the form on the AME CONSO website: www.mediationconso-ame.com ;
  • or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has also set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union.This platform can be reached by clicking on the link below : https://webgate.ec.europa.eu/odr/

YOUR STAY

CHECK IN – Mise à disposition des chambres

Your room will available from 4.00 pm any time.

CHECK OUT – Libération des chambres

On the day of departure, rooms must be vacated by 11.00 am at the latest.

PETS

Pets are not allowed. Thank you for your understanding.

USE AND RESPECT OF PREMISES

All guests are expected to respect a certain art of living to ensure the tranquility of the site and the comfort of guests and neighbours.
The entire house (rooms, communal areas, etc.) is strictly non-smoking. Please do not smoke in the establishment, in the rooms or at the windows. A smoking area is provided for this purpose.
Children are under the whole responsibility of their parents. We rely on parents to ensure that their children respect the peace and quiet of the villa’s other guests.
Customers undertake to leave their rooms in perfect condition at the end of their stay, and to declare and pay for any damage for which they may be responsible. Any missing and/or damaged item from the rooms or the communal areas of the hotel and not reported by the guest on departure will be invoiced.

PERSONAL BELONGINGS

The SARL les Celliers AMADIEU declines all responsibility in the event of theft, loss or damage to guests’ personal belongings. If you forget your belongings in your room at the end of your stay, they can be sent to you at your request and expense.

SECURITY

Only persons staying at Villa Sainte Anne are authorised to enter the property and use the communal areas.

BREAKFAST

Breakfast is included in the price and is served from 8.30am to 10am.

HOME LINEN

Sheets, towels and bath towels are provided. Any missing and/or damaged item from the rooms or in the communal areas of the hotel and not reported by the guest on departure will be invoiced.

ACCESS COMMON AREAS

During your stay, you will have access to the Villa’s common areas, both indoors and outdoors. Thank you to respect the timetable for not creating any nuisance for other guests or neighbours.

WIFI

You declare on your honour that you will not use the connection for any activity or purpose that is reprehensible, immoral or that may give rise to liability on the part of SARL Les Celliers AMADIEU: in particular to send, receive or access content that is illegal under French law. You are entirely responsible for the use of your equipment and accept the risks associated with the use of a WIFI network.

SWIMMING POOL

The swimming pool is open every day from April to September, from 9am to 7pm. Access to the swimming pool is free of charge and strictly reserved for guests of the Villa Sainte Anne, who must comply with the Villa’s rules. The pool is secured by a fence. Children and vulnerable persons are under the entire responsibility of the adults accompanying them.

SAUNA

The sauna is open every day from 9am to 7pm. Access to the spa is free and strictly reserved for guests of the Villa Sainte Anne and only for those over the age of 12. Minors must be accompanied by an adult. Guests must comply with the spa’s house rules.

ELECTRIC VEHICLE CHARGING POINT

Villa Sainte Anne offers its customers two free charging points for electric cars. These should be used in accordance with the recommendations of Villa staff.