PRIVACY POLICY

SARL Les Celliers Amadieu (hereinafter to as « Les Celliers Amadieu » or « us ») is a company based in 201 Route des Princes d’Orange 84190 Gigondas, France, SIRET 327 326 138 00010.
In the course of our activities, we collect and process personal data, i.e. information that enables us to personally identify individuals (hereinafter to as « persons concerned» or « you »).
As a data controller, we are proud to respect the privacy of our users. We maintain a strict privacy policy and take appropriate measure to ensure that our servers prevent, as far as possible, any unauthorized leakage, destruction, loss, disclosure, use, access or modification of your data.
The privacy data are treated
The processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter “RGPD”).

1. Scope

The purpose of this privacy policy is to inform you about the means we use to collect and process the personal data you provide to us through the use of our booking site, in the strict compliance with your rights.
We invite you to read the present document carefully to gain a better understanding of our personal data processing practices.
By using our services, you acknowledge that you agree to the terms of this Privacy Policy.

2. Gathering informations

We may collect and process the following data:

2.1. Data that you transmit directly to us

We collect the information you enter, such as your name, first name, postal address, phone number, email address and the date on which you book on our site.

When you book on our site, we collect details of any financial or accounting transactions details carried out. We also keep a copy of all bookings made on our site, the history of your visits and the content you have accessed, the data you send us when you report a problem with our reservation site, a booking or our services, such as the subject of your request.

2.2. The data we collect automatically

During each of your visits, we may collect, in accordance with the applicable legislation and with your agreement, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as in particular your IP addresses, connection data, types and versions of Internet browsers used, types and versions of your browser’s plugins, operating systems and platforms, data concerning your browsing on our reservation site, in particular your browsing on the various URL pages of our reservation site, the content you access or consult. Among the technologies used to collect these information, we use cookies.
In particular, we use Google Analytics, a statistical audience analysis tool that generates a cookie to measure the number of visits on our site, the number of pages viewed and visitor activity. Your IP address is also collected to determine the country from which you are connecting .
We would like to remind you that you can prevent cookies from being deposited by configuring your browser. To manage cookies, the configuration of each browser is different. You can find out how to modify your cookie settings in your browser’s help menu.

2.3. Data concerning the management and payment of reservations

The data likely to be processed for the management of your reservations and invoicing, as well as for customer follow-up, are as follows:

  • Data relating to your identity: title, surname, first name, address, telephone number, e-mail addresses, customer code.
  • A copy of an Identity Document may be kept as proof of the exercise of a right of access, rectification or opposition, or to meet a legal obligation.
  • Payment details: postal or bank details, cheque number, credit card number, expiry date of credit card, visual cryptogram.
  • Transaction data such as transaction number, purchase details, etc…
  • Invoice payment data: terms of payment, discounts granted, receipts, balances and unpaid invoices.
  • Data relating to the follow-up of the commercial relationship follow-up : documentation requests, quantities, number of people, amounts, periodicity, booking history, purchases and services, if applicable, correspondence with the customer and after-sales service, exchanges and comments from customers and prospects, person(s) in charge of customer relations.

Concerning the collection and processing of banking data during the payment process:

As part of the payment process, SARL “Les Celliers Amadieu” collects a certain amount of data (transaction number, data required to issue invoices, etc.) in order to provide payment services. The terms “payment process” refer to:

  • Data on payment methods used by concerned persons on our reservation site for the purpose of purchasing the wines offered, relevant account and payment details, such as account number, credit card number, expiry date, name of the person holding the account
  • Data concerning the result of the transaction, such as the transaction number and the reservation details
  • Invoice payment data: payment procedures, discounts, receipts, balances due, etc.

These data are collected by SARL Les Celliers Amadieu, via the software solution implemented on our reservation site, during the reservation process. There are then stored on the secure servers of the payment solution provider.

2.4. Length of time your data is kept

Your personal data will not be kept longer than is strictly necessary to manage our commercial relationship with you. However, data required to establish proof of a right or contract, or to comply with a legal obligation, will be kept for the period stipulated by the law in force. Personal data relating to non-customer prospects may be kept for a period of three (3) years from the date of collection or last contact with the prospect. When you send us an e-mail, we use your e-mail address to manage your request and reply to you. We will not publish your e-mail address on our site.
You can ask us to delete your personal data at any time (see your rights in point 7).

3. Use of information

Any information we collect from you may be used to:

  • Personalise your experience and meet your individual needs
  • Improve customer service and support needs
  • Room reservations
  • The payment of reservations, as well as the execution of the various payment services associated with our reservation site.
  • Send you information and/or prospecting emails. The processing is then based on our legitimate interest in informing you and developing our business. If you do not wish to receive emails from us, we give you the option of expressing your refusal to do so when your data is collected, in accordance with the applicable legal provisions.
  • To compile statistics on visits to our reservation site.
  • To improve and optimise our booking site, in particular to ensure that our content is displayed in a way that is suitable for your device.
  • The management of requests for access, rectification, opposition, deletion and portability of your data, as well as the limitation of processing concerning you and the possibility of providing instructions as to the treatment of your data.

We will also be authorised to use this data in order to fulfil a legal or regulatory obligation..

4. Privacy

We are the owner of the data collected on this site. We are the exclusive owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given without your consent. Ces données ne sont accessibles qu’aux personnes accréditées dans le cadre de la gestion de notre clientèle.

5. Third-party disclosure

We do not sell, trade or transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, so long as such parties agree to keep such information confidential; such third parties including our group companies: SAS Famille Amadieu, Pierre Amadieu SAS, SCEA de Gigondas, SCEA Hautes Cances; as well as the payment service provider.

6. Data protection

We implement measures to protect the security of your personal information.Only employees who need to perform a specific job (for example, invoicing or customer service) have access to personal information. Computers and servers used to store personal data are kept in a secure environment.

7. What are your rights?

In accordance with the regulations governing the processing of personal data, you have the following rights:

  • Right to be informed of the purposes of processing and the identity of the data controller (see above);
  • Right of access and verification of data: you may, at any time, access the data that SARL Les Celliers Amadieu holds on you or check whether you are included in the database of SARL Les Celliers Amadieu;
  • Right to object: you may, at any time, object to the use of your data by SARL Les Celliers Amadieu by sending your request by e-mail or post;
  • Right of cancellation and/or modification: you may, at any time, notify SARL Les Celliers Amadieu of corrections to your personal data and, where appropriate, request their deletion from the database of SARL Les Celliers Amadieu – except those that SARL Les Celliers Amadieu has a legal obligation to retain;
  • Right to limit processing: you may, in particular, obtain a processing restriction: when you have objected to the processing, when you contest the accuracy of the data or when you consider that the processing is illegal.

To exercise the rights mentioned above, you are invited to send a written request, together with a copy of your identity card or passport, to the data manager:

  • By email : contact@pierre-amadieu.com by specifying “Privacy Policy” in the subject line of your message.
  • By mail: SARL Les Celliers Amadieu – 201 Route des Princes d’Orange – 84190 GIGONDAS (France)

We will then proceed to satisfy this request as soon as possible.